The questions we're asked most often by families across Bradford.
No appointment is needed for an initial document check — you're welcome to drop in during opening hours. For more complex cases, we may suggest a follow-up appointment so we can give your paperwork proper attention.
No. We are an independent, privately run document-assistance agency based in Bradford. We are not affiliated with NADRA, the Government of Pakistan, or any Pakistani diplomatic mission, and we do not issue or approve any documents ourselves.
Processing times are set entirely by the relevant authority and can vary depending on demand and the type of application. We'll tell you the typical timeframe we've seen for similar cases, but we cannot guarantee or influence official processing times.
Bring whatever documents you already have — old cards, passports, birth or marriage certificates, and any letters you've received. We'll tell you on the spot what else, if anything, is missing.
Yes, this is one of the most common reasons families come to us. We're happy to go slowly, explain each step clearly, and help complete forms on behalf of relatives who find the process difficult to manage alone.
The first document check and conversation about what you need is free. Fees apply once we begin preparing or completing paperwork on your behalf.
Our staff speak English, Urdu and Punjabi, so you can explain your situation in whichever language you're most comfortable with.